Privacy Policy
Last updated 29 October 2026
Draft for review: this document has not yet been checked by a Ghanaian lawyer and may change before full launch.
This policy explains what personal data OhCreators collects, why, and the choices you have.
1. Who is responsible
Occasions Digital Solutions Ltd (operating OhCreators through Occasions Digital Studio, Accra) is the data controller for personal data processed on OhCreators. We aim to follow Ghana's Data Protection Act, 2012 (Act 843).
2. What we collect
Account details: name, email, phone or WhatsApp number, location.
Creator profile details: bio, categories, social media handles, follower counts, packages, portfolio and verification information.
Activity: bookings, requests, proposals, messages, reviews, reports and disputes.
Payment details: transaction references, amounts and status from Paystack, and payout details you add (such as a mobile money number). We do not store card numbers or PINs.
Device details: phone alert subscriptions if you turn them on.
3. Why we use it
To run the marketplace: show profiles, process bookings and payments, deliver messages and alerts.
To keep the platform safe: verify profiles, review reports and disputes, prevent fraud and fake reviews.
To meet legal duties, such as keeping financial records.
4. What is public
Creator profiles, packages, prices and reviews are public. Your email, phone number, payout details, messages, reports and dispute evidence are private.
5. Who we share it with
Paystack, to process payments. Our hosting and database providers, to run the service. The other party to a booking, only the details needed for that booking. Authorities, where Ghanaian law requires it. We do not sell your personal data.
6. How long we keep it
We keep data while your account is active. When you delete your account, we remove your profile and personal details, but may keep payment and audit records for as long as the law requires.
7. Your rights
Under Act 843 you can ask to see the personal data we hold about you, ask us to correct or delete it, and object to certain uses. You can edit most details and delete your account yourself from My account in your dashboard.
You can also complain to the Data Protection Commission of Ghana.
8. Security
Access to private data is restricted by account and role in our database, admin actions are logged, and payments are confirmed on our server. No system is completely secure, so please keep your password private.
9. Changes
We may update this policy and will show the new date at the top of this page.